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BUPAS
- Scheme Reviews
Students and their support workers are surveyed annually to ascertain
their satisfaction with BUPAS support and training arrangements. We have
included negative as well as positive comments to demonstrate that the
opinions of support workers and students are listened to and that we will
take action to improve and upgrade our resources. The following are some
comments from the 2002 survey:
Support workers:
- ‘I have really enjoyed the past year, it suits me fine with
what I am currently doing.’
- ‘The Scheme is an enjoyable way to work.’
- ‘The training was very useful, I really enjoyed it.’
- ‘The training was useful on a personal level as well as being
valuable in terms of working with students.’
- ‘All training sessions gave an insight into students’
needs and how best to assist them.’
- ‘ I would like shorter training and to be paid.’ (Most
support workers were happy with the length of the training as it allows
sufficient depth and relevance to their requirements. The rate of pay
is generous, starting at £5.90 per hour and rising to £6.50
after training so we feel that this compensates for attending the training
– PAS Co-ordinator).
- ‘I would like more practical training sessions.’ (Most
sessions have a practical element but this is being extended in the
2002-3 training – PAS Training Manager).
- ‘I would like more detail about mental health issues.’
(This is being addressed in the 2002-3 training – PAS Training
Manager).
Supported students:
- ‘All of my note takers were great.’
- ‘We had a professional relationship but the support workers
also became my friends.’
- ‘I have had really good relationships with my support workers.’
- ‘Work produced was very professional.’
- ‘My support workers were professional but easy to get on with.’
- 'I found the staff and service very useful to me.’
- ‘Although my support worker was not studying my subject, she
was very helpful and knowledgeable and adapted her knowledge to the
subject.’
- ‘I haven’t got a clue about DSA.’ (From 2002 all
students will be directed to the web site for further information about
their DSAs – PAS Co-ordinator.)
- ‘I would like the same support worker for all my sessions.’
(In practice this is difficult because of timetable clashes. If a student
needs a lot of support it may be better to spread this between 2 or
more support workers. We always look at students’ needs individually
– PAS Co-ordinator)
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